As jurisdictions across North America have declared medical marijuana essential, Harborside Inc. realizes stakes are high and implements a COVID-19 bonus program.
The Covid-19 pandemic has been interesting for the cannabis industry. Many dispensaries have reported large increases in sales, with record-breaking lineups to purchase legal cannabis. This surge in customer demand caused Harborside Inc. to adjust and optimize their operations to continue providing essential services safely to thousands of customers while maintaining the health and wellbeing of their staff on the front lines.
Before COVID-19, California- based Harborside Inc. already had a functioning delivery service and online ordering system in place. Since self-quarantine has been advised across the country, Harborside Inc with the support of the BCC was able to implement curbside pickup through their ordering platform Jane.
“We are pleased with how quickly our team has been able to mobilize and execute operationally to meet the demands of the evolving environment of COVID-19,” said Peter Bilodeau, Interim CEO of Harborside in a Real Street article.
“With the help of Jane Technologies, we were able to quickly enhance our already robust delivery service and online ordering system. We have hired additional delivery drivers to meet the high demand of online orders we have been receiving. Also, our Government Relations representative negotiated with local and state governments to allow for curbside pickup of orders at our key locations. Combined with our Desert Hot Springs location, where we already operate one of two licensed drive-thru dispensaries in the State of California, I am confident that we are well positioned to continue to serve our customers in a safe and compliant manner.”
But what’s more impressive than Harborside’s quick response to getting cannabis safely out to consumers is how they are treating their staff during this unprecedented time.
In a company wide announcement, Bilodeu told Harborside staff that they would be receiving a discount on medical flower purchased for their own wellness needs, as well as the implementation of a new COVID-19 bonus program. This additional pay will add approximately 20K a month to the pay of Harborside employees.
“As we continue to adapt to the significant impact of the COVID-19 virus on our business and our community, I want to again express my gratitude to you for your tireless service to our customers and for the kindness you have extended to each other in the most trying of circumstances.”
He continues, “To be honest, we’ve never seen anything like this before in our industry or relevant to our stores because we’ve not had to deal with such enormous changes in our daily routines. But as I’ve learned in the time I’ve been here, Harborside is incredibly resilient and we have a long history of rising to meet enormous challenges. Our passion and commitment to serving our community is what has distinguished us over the last thirteen years, and it is what will get us through this crisis now.”
Bilodeu also urged employees to remain home if they feel sick, to speak up if anything begins to feel uncomfortable, and assured them that the executive team would be keeping consistent contact with them as the COVID-19 situation evolves daily.
Harborside was built upon the values of transparency, kindness, generosity, love, inclusion, health, and wellness. In uncertain times like these, it’s refreshing to see a company rising to the occasion and bolstering up their staff who are coming into work during this pandemic.